Welcome to homeinn.pk. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our online platform for waterproof bed sheets, sofa covers, and related products.

1. Refund Eligibility

We want you to be completely satisfied with your purchase from HomeInn. Refunds are available under the following circumstances:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us at info@homeinn.pk within [number] days of receiving the item. We will provide instructions on returning the product, and upon verification, we will issue a refund.
  • Incorrect Product: In the event that you receive the wrong product, contact us at info@homeinn.pk within 3 days of receiving the item. We will guide you through the return process, and upon confirmation of the error, a refund will be issued.

2. Return Process

To initiate a refund, please follow these steps:

  1. Contact Us: Send an email to info@homeinn.pk with your order number and details of the issue.
  2. Return Authorization: Once we review your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
  3. Return the Product: Pack the product securely and ship it to the address provided with the RA number. You are responsible for the return shipping costs.
  4. Verification: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria for a refund.
  5. Refund Processing: If the return is approved, we will initiate a refund to your original payment method. Please allow [number] business days for the refund to be processed.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Clearance or Sale Items: Clearance or sale items are sold “as-is” and are not eligible for refunds.
  • Customized or Personalized Products: Products that have been customized or personalized according to your specifications are non-refundable.

4. Shipping Costs

Shipping costs are non-refundable, and you are responsible for the return shipping costs unless the return is due to our error (e.g., damaged or incorrect product).

5. Cancellation Policy

Orders can be canceled within 3 days of placing the order. Once the order is processed for shipping, it cannot be canceled.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: info@homeinn.pk